Kevin Musprett
Co-founder & CEO
Jan 9, 2026 – 6 MIN
Airbnb Automated Messages Examples (Copy-Paste Templates for Every Stage)
If you are still typing the same messages every week, you are not alone. Guests ask the same questions in different ways like, check-in time, parking, wifi, directions, lock instructions, checkout steps.
This post gives you a clean set of Airbnb automated message examples you can copy, paste, and tweak. They are written to feel human, not robotic, and they are short enough that guests actually read them.
You will get:
- templates for every stage (inquiry to review request)
- three tone styles (friendly, premium, direct)
- scenario templates for the messy moments (lock issues, early check-in, parking confusion)
Before you paste templates, set these variables
Automated messages feel “automated” when they miss details.
Before you schedule anything, make sure you have these ready for each listing:
- Property nickname (what you call it internally)
- Address and best arrival pin or landmark
- Parking instructions (including “no parking” if true)
- Wifi name and password
- Check-in time window and checkout time
- Entry method (smart lock, lockbox, keypad)
- Quiet hours
- One local recommendation you actually like (coffee, dinner, supermarket)
Tip: keep a single source of truth for this info and your digital check in guidebook is ideal for that.
The “human” rule for automated messages
Here is the simplest rule that improves replies fast:
One warm line, three facts, one clear next step.
Example:
- Warm line: “Happy check in day”
- Facts: time, access method, parking
- Next step: “Reply with your arrival time”
Three tones you can choose from
Pick one tone and stick to it.
Friendly: short, warm, casual
Premium: polished, calm, confident
Direct: minimal words, very clear instructions
We’ve included variations for each important template below.
Inquiry and pre-booking templates
A) Inquiry response (general)
Friendly
Hi {{guest_first_name}}, thanks for reaching out. Yes, those dates are available. What brings you to the area, and what time do you expect to arrive?
Premium
Hi {{guest_first_name}}, thanks for your message. The dates are available. If you share your expected arrival time and any parking needs, I will confirm the best option for you.
Direct
Hi {{guest_first_name}}. Dates are available. What is your arrival time and will you need parking?
B) Inquiry response (set expectations without sounding strict)
Hi {{guest_first_name}}. Quick note before you book: check-in is after {{checkin_time}}, quiet hours are {{quiet_hours}}, and the place is best suited for {{best_fit_guest_type}}. If that works for you, I am happy to host.
Examples for {{best_fit_guest_type}}:
- “couples and business travellers”
- “families who want a quiet stay”
- “guests visiting for work in the area”
Booking confirmation templates
A) Booking confirmed (send immediately)
Hi {{guest_first_name}}, you are all set. Check-in is after {{checkin_time}} and checkout is by {{checkout_time}}.
When you can, reply with your approximate arrival time and whether you are driving, so I can send the right parking and entry details.
B) Booking confirmed (for longer stays, add a light support line)
Hi {{guest_first_name}}, booking confirmed. I will send check-in details closer to arrival.
If you have any questions before then, message me here and I will help.
Pre-arrival templates (send 48 to 72 hours before check-in)
A) Pre-arrival essentials
Hi {{guest_first_name}}, quick pre-arrival info:
- Address: {{address}}
- Parking: {{parking_instructions}}
- Wifi: {{wifi_name}} / {{wifi_password}}
If your arrival time changes, message me here.
B) Pre-arrival with guidebook link
Hi {{guest_first_name}}. Here is everything in one place, directions, parking, wifi, and house notes: {{guidebook_link}}.
If you share your arrival time, I will make sure check-in is smooth.
Check-in day templates
A) Morning of check-in
Happy check-in day, {{guest_first_name}}.
- Check in is after {{checkin_time}}
- Entry: {{entry_method_short}}
- Parking: {{parking_one_liner}}
If anything does not work at the door, message me with a photo of what you see and I will help quickly.
Examples for {{entry_method_short}}:
- “keypad code”
- “lockbox”
- “smart lock, keypad entry”
B) Check-in instructions (when you need more detail)
Hi {{guest_first_name}}. Check in steps:
- Go to {{entry_location}}
- Enter code {{door_code}} then wait for the lock to finish
- Turn handle and enter
If you are at the door and stuck, send a photo and I will guide you.
Mid-stay support templates
A) First-night check (2 to 4 hours after check-in time)
Hi {{guest_first_name}}. Just checking in. Did everything go smoothly with entry and is the place as expected?
If you need anything, message me here.
B) Mid-stay support (day 2 or day 3)
Hi {{guest_first_name}}. Hope the stay is going well. If you have any questions about the place or the area, message me anytime.
Checkout templates
A) Night before checkout
Hi {{guest_first_name}}. Quick checkout reminder for tomorrow.
- Checkout by {{checkout_time}}
- Please do: {{checkout_step_1}}, {{checkout_step_2}}, {{checkout_step_3}}
Safe travels and thanks again for staying.
B) Same-day checkout (morning)
Good morning {{guest_first_name}}. Checkout is by {{checkout_time}}. If you need a few extra minutes, message me and I will let you know what is possible based on the schedule.
Post-checkout and review templates
A) Thank you message (send a few hours after checkout)
Thanks again for staying, {{guest_first_name}}. Hope you had a great trip.
If anything was not perfect, reply here so I can fix it.
B) Review request (send 24 to 48 hours after checkout)
Hi {{guest_first_name}}. If you have a moment, I would really appreciate a quick review. It helps future guests and helps me improve.
Thank you again.
Tip: keep review requests short. One to two sentences. Guests can smell a script.
Templates by scenario (the real life stuff)
Early check-in request
Hi {{guest_first_name}}. Early check-in may be possible depending on cleaning. If you share your arrival time, I will confirm once the unit is ready.
Late checkout request
Hi {{guest_first_name}}. Late checkout depends on the next booking and cleaning schedule. What time would you like, and I will confirm what is possible.
Lock confusion at arrival
Hi {{guest_first_name}}. No problem, we will get you in.
- Confirm you are at {{correct_door_description}}
- Enter code {{door_code}} and wait until the lock finishes
- Try handle after the lock stops moving
If it still does not open, send a photo of the keypad and the door.
Parking confusion
Hi {{guest_first_name}}. Parking is {{parking_rule_short}}. The easiest option is {{best_parking_option}}. If you tell me what you are driving (small car, SUV, van), I will guide you to the best spot.
Noise complaint (guest reporting noise)
Thanks for letting me know. Can you share where the noise is coming from and the time it started? I will address it quickly.
Maintenance issue (non-urgent)
Thanks for the message. Please share a photo and what is not working. I will arrange help and keep you updated here.
When templates stop working and AI autopilot helps
Templates are great for predictable moments. They struggle when:
- guests ask follow-up questions that need context
- the answer depends on availability or schedule (early check-in, late checkout)
- you manage messages across more than one channel
- your team needs consistent replies without constant training
This is where Boring Host’s AI can take over with Airbnb automation. Instead of only sending scheduled templates, it can read the guest’s message, pull the right listing context, and reply using your rules and property info. When it’s not confident, it drafts a response for your approval.
If you want to see how this works for Airbnb messaging specifically, see how Boring Host connects to Airbnb messaging.
If you’re comparing options or budgeting, see pricing that scales by short term rental listing count.
FAQs
What automated messages should every Airbnb host set up?
Booking confirmation, pre arrival essentials, check in day instructions, first night check, checkout reminder, and a short post checkout thank you.
How long should Airbnb automated messages be?
Short. Aim for 3 to 6 lines. If it is longer, split it into two messages.
Should I send a review request automatically?
Yes, but keep it brief and polite. Avoid long emotional language.
How do I make automated messages feel personal?
Use the guest’s name, reference one specific detail (parking, entry method, local tip), and end with one clear next step.
What should not be automated in guest messaging?
Refunds, disputes, safety incidents, damage claims, and anything involving blame or money should be handled with a human review.
When should I switch from templates to an AI autopilot?
When messaging volume is high, guests contact you across channels, or your team is spending too much time on repetitive Q and A.
Kevin Musprett
Co-founder & CEO
Jan 9, 2026 – 6 MIN
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