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Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Boring Host website and Services. By accessing or using the Services, you agree to these Terms.

1. Definitions

  • “Customer”: the entity that signs up for the Services.
  • “Authorized Users”: individuals Customer authorizes to use the Services.
  • “Customer Content”: data, text, messages, listings, policies, and other content submitted to or processed by the Services.
  • “Third-Party Services”: integrations and external services you connect (PMS, OTAs, email, WhatsApp, SMS/voice, payments, locks, ops tools).
  • “Order Form”: any ordering document, checkout page, or subscription plan description that sets pricing and subscription terms.

2. Eligibility and account

You must be able to form a binding contract and comply with applicable laws. You are responsible for:

  • Maintaining accurate account information
  • Safeguarding usernames, passwords, and API credentials
  • All activities under your account

3. Subscriptions, fees, and payment

  • Fees, billing frequency, and plan limits are set out in the Order Form.
  • Unless stated otherwise, fees are non-refundable and billed in advance.
  • You are responsible for taxes (excluding our income taxes).
  • We may suspend the Services for non-payment after providing notice.

4. License and acceptable use

We grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term, subject to these Terms.

You agree not to:

  • Use the Services to violate laws, privacy rights, or platform policies
  • Probe, scan, or test vulnerabilities; bypass security; reverse engineer
  • Use the Services to send unlawful, deceptive, or abusive communications
  • Infringe intellectual property or upload malicious code
  • Resell or provide the Services to third parties unless explicitly permitted

5. Customer Content and responsibilities

You retain ownership of Customer Content. You grant us a license to host, process, transmit, and display Customer Content only as needed to provide and improve the Services.

You represent and warrant that:

  • You have all rights and permissions to provide Customer Content (including guest data)
  • Your use of the Services and connected Third-Party Services complies with applicable laws and platform rules
  • You will provide any required notices and obtain any required consents from guests (for example, for messaging, calls, recordings, and marketing)

6. AI features and human-in-the-loop

The Services may generate outputs (for example, message drafts, summaries, suggested actions). You acknowledge:

  • AI outputs can be inaccurate or incomplete
  • You are responsible for reviewing and approving content where required by your configuration and policies
  • You should not rely on AI outputs for emergencies, safety-critical decisions, or legal advice

7. Third-Party Services and integrations

If you connect Third-Party Services:

  • Their terms and privacy policies apply to your use of those services
  • We are not responsible for Third-Party Services, their availability, or their acts/omissions
  • Data shared with Third-Party Services is shared at your direction through integration settings

8. Confidentiality

Each party may receive confidential information. The receiving party will protect it using reasonable care and only use it to perform obligations under these Terms, except where disclosure is required by law.

9. Intellectual property

We own the Services, software, and documentation, including all related intellectual property rights. Except for the limited license granted above, no rights are granted.

10. Feedback

If you provide feedback or suggestions, you grant us a license to use them without restriction or compensation.

11. Suspension and termination

  • You may terminate per the Order Form (for example, at renewal or as otherwise allowed).
  • We may suspend or terminate access if you breach these Terms, fail to pay, or your use creates security/legal risk.
  • Upon termination, your access ends and we may delete Customer Content per our retention practices and your contract (backups may persist briefly).

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.
  • OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO US FOR THE SERVICES IN THE [12] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You will indemnify and hold us harmless from claims arising from:

  • Customer Content and your use of guest data
  • Your communications to guests (including automated messages)
  • Your breach of these Terms or violation of law
  • Your use of Third-Party Services and integrations

We will provide notice and reasonable cooperation; you control the defense and settlement (subject to restrictions protecting us).

15. Governing law and dispute resolution

These Terms are governed by the laws of United States, without regard to conflict of law rules.

16. Changes to the Terms

We may update these Terms. If changes are material, we will provide notice through the Services or other appropriate means. Continued use after the effective date means you accept the updated Terms.

17. Contact

Email: kevin@boringhost.ai
Address: 131 Continental Dr, Suite 305, Newark, DE 19713