Boring Host AI Ltd, 128 City Road, London, United Kingdom, EC1V 2NX. Questions about anything on this page: contact@boringhost.ai.
1. Who we are and what these terms cover
boring host is a platform of AI agents ("Sidekicks") for short-term and flexible rental property managers, operated by Boring Host AI Ltd ("boring host", "we", "us"). These Terms & Conditions govern your access to and use of the platform, our websites, APIs, and related services (together, the "Platform"). By creating an account or using the Platform you agree to these terms on behalf of the business you represent.
The Platform is built for business use by property managers and their teams. It is not offered to consumers acting outside a trade or profession.
2. The Platform
Sidekicks connect to systems you already use like your property management system (PMS), guest messaging channels, phone lines, smart devices, and similar tools, and carry out work such as answering guest messages, drafting owner communications, coordinating operations, and producing reports. Depending on the autonomy level you configure, a Sidekick drafts for your approval or acts automatically and shows you afterwards.
boring host is software. We do not manage properties, employ your staff or vendors, act as a travel or real-estate agent, or guarantee occupancy, revenue, reviews, or any other business outcome.
3. Your account
You are responsible for the accuracy of your account information, for keeping credentials confidential, and for everything done under your workspace by your users. Admin users control who on your team can access the workspace and what your Sidekicks are allowed to do. Tell us promptly at contact@boringhost.ai if you suspect unauthorised access.
We may ask you to verify your identity or business details. Providing false information is grounds for suspension.
4. Fees and payment
- Fees are set out in your order or the pricing page and are billed in advance for each subscription period unless agreed otherwise.
- Subscriptions renew automatically unless cancelled before the end of the current period.
- We give at least 30 days' notice of price increases, which take effect at your next renewal.
- Fees are exclusive of VAT and other applicable taxes, which are your responsibility.
- Amounts unpaid when due may result in suspension after notice, and may accrue interest as permitted by law.
5. Term, suspension and termination
Either party may terminate the subscription effective at the end of the current billing period. We may suspend or terminate access immediately where there is a material breach of these terms, a security risk, non-payment after notice, or unlawful use.
For 30 days after termination we will make your data available for export in a commonly used format. We then delete personal data in line with our Data Deletion policy and DPA, normally within 90 days, except where the law requires longer retention.
6. AI-powered services
- Sidekick outputs are generated by artificial intelligence and may be inaccurate, incomplete, or inappropriate for a given situation despite our safeguards.
- You are responsible for configuring autonomy levels appropriately, for reviewing AI output where you have chosen approval-based autonomy, and for supervising automated behaviour generally.
- You must not rely on the Platform for legal, financial, safety-critical, or emergency communications.
- We use aggregated and anonymised usage information to operate and improve the Platform. We do not use your identifiable customer or guest data to train general-purpose AI models without your explicit consent. See the Privacy Policy.
7. Third-party services
The Platform interoperates with third-party services, for example your PMS, booking channels, WhatsApp and other messaging providers, telephony carriers, smart locks, and payment processors. Your use of those services is governed by their own terms, and we are not responsible for their acts, omissions, outages, or data practices. If a third party changes or withdraws an integration, we will use reasonable efforts to adapt but may need to modify or discontinue the affected feature.
8. Acceptable use
You must not, and must not permit anyone to:
- use the Platform unlawfully, including in breach of privacy, anti-spam, consumer, or housing laws;
- send deceptive, discriminatory, or harassing communications;
- probe, breach, or circumvent security or rate limits, or interfere with the Platform's operation;
- scrape, harvest, or collect data from the Platform beyond what the documented features provide;
- reverse engineer the Platform except to the extent the law allows notwithstanding this restriction;
- resell access to the Platform, or use it to build a competing service;
- impersonate any person, or misrepresent AI communications as human where the law requires disclosure.
9. Customer data and privacy
As between the parties, you own your customer data, including your guest and owner data. Where we process personal data on your behalf, we act as processor and you as controller, on the terms of our Data Processing Agreement. Our Privacy Policy explains how we handle personal data for which we are controller. You are responsible for having a lawful basis to share personal data with us, and for the notices and consents your guests, owners, and staff may require.
10. Intellectual property
We own the Platform, including software, models, designs, templates, and documentation. You receive a non-exclusive, non-transferable right to use the Platform for your internal business during the subscription. You retain your data; you grant us the licence needed to operate the services for you. If you give us feedback, we may use it without restriction or obligation.
11. Confidentiality
Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these terms, and disclose it only to people who need it and are bound by confidentiality obligations, or where disclosure is required by law.
12. Warranties and disclaimer
We warrant that we provide the Platform with reasonable skill and care. Otherwise, the Platform is provided "as is" and, to the maximum extent permitted by law, we exclude all other warranties, conditions, and terms, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that every AI output will be accurate.
13. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law of England and Wales.
Subject to that: (a) neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill, or data; and (b) each party's total aggregate liability arising out of or in connection with the Platform in any 12-month period is limited to the fees you paid us in the 12 months before the first event giving rise to liability.
14. Indemnities
We will defend you against third-party claims that the Platform, used as permitted, infringes their intellectual property rights, and pay resulting damages finally awarded. You will defend us against claims arising from your data, your communications content, or your use of the Platform in breach of these terms, and pay resulting damages finally awarded.
15. Changes to these terms
We may update these terms. For material changes we give at least 30 days' notice by email or in the Platform. If you do not agree to a material change, you may terminate before it takes effect; continued use after the effective date is acceptance.
16. General
These terms, the order, the DPA, and the policies they reference are the entire agreement. Neither party may assign without the other's consent, except to an affiliate or in connection with a merger or sale. If any provision is unenforceable, the rest remains in effect. Notices to us go to contact@boringhost.ai; notices to you go to your account email.
17. Governing law and disputes
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.
18. Contact
Boring Host AI Ltd, 128 City Road, London, United Kingdom, EC1V 2NX, contact@boringhost.ai