Guests ask the same things across WhatsApp, Airbnb, SMS, and email: what time is check-in, what is the door code, can we bring the dog. AI Inbox answers all of it from one place, every reply written from the live reservation rather than a canned macro, and drafts sit ready for one tap until you trust it to send on its own.
Connect your PMS and your guest channels (WhatsApp, Airbnb, SMS, email)
Simulate it against your last 20 guest threads
Go live in draft mode, nothing sends without you
What this does
Answers on every channel from one inbox, so WhatsApp, Airbnb, SMS, and email all read the same
Writes each reply from the live reservation, the real check-in time, the real code, the real policy, not a generic template
Pulls the booking before it answers, so 'what time can we check in' comes back with the actual time for that stay
Learns your voice from past threads and keeps its answers short and human
Hands off to you the moment a question needs a judgment call, with the full thread attached
Saves
The hundreds of repeat questions a month that used to eat your evenings, answered in seconds
The slow reply that costs a booking, since Airbnb rewards fast response and guests book the host who answers first
Workflow
Trigger
A guest messages, on any channel
A WhatsApp, Airbnb, SMS, or email message arrives and the Sidekick picks it up in seconds, day or night.
Tool call
Pull the booking
get_conversation() + pms.search_reservations() · the guest, the property, the dates, and the details that make the answer specific: check-in time, door code, pet policy.
Prompt
Draft the exact answer
Writes from the live reservation in your voice, short and specific. 'What time can we check in?' comes back with the real time for that stay, not a canned line.
Draft
Reply on the right channel
The drafted reply is ready on the same channel the guest used, formatted to fit, waiting on your tap.
Approval
You approve, or let it run
Tap to send, or switch on autopilot for the routine questions and keep drafts for anything that needs you. Every reply is logged to the thread.