A broken-AC message becomes a guest reply, a work order, and a vendor text, all drafted together and sent with one tap. Guest problems handled fast, before they turn into a 1-star review.
Classifies every guest issue into the right category and grades its urgency as emergency, urgent, or routine
Drafts the guest reply, the work order, and the vendor text in parallel
Pulls the gate code, WiFi, and preferred vendor from your property profile automatically
Checks for an existing work order first, so nothing gets dispatched twice
Saves
10-20 minutes of app-juggling per issue. No more copy-pasting between your PMS, Breezeway, and texts
The bad-review risk, since a response within 30 minutes turns a potential 1-star into a 4-star
Workflow
Trigger
A guest reports a problem
A message like "the AC's not working" arrives, or you tag a thread as an issue. The Sidekick picks it up in seconds.
Tool call
Pull the full context
get_conversation() + reservation brief · property, dates, guest contact, plus your property profile: gate code, WiFi, preferred vendor.
Prompt
Classify and grade it
Sorts the issue into a category and grades urgency using time of day and the weather. No overreacting to a slow drain; no ignoring no-AC in a heatwave.
Tool call
Check for duplicates
breezeway.list_tasks() · avoids opening a second work order for an issue that's already in progress.
Draft
Draft all three, in parallel
A calm, solution-first guest reply · a Breezeway work order with the details · a vendor SMS with the six fields they always ask for, under 320 characters.
Approval
You approve, it closes the loop
One tap sends the reply, logs the work order, and texts the vendor. Guest acknowledged, job dispatched, everything logged to the thread.