A review reply is written for the next hundred people reading your listing, not for the reviewer. Review Helper drafts each one in the acknowledge, explain, invite structure, checks your Breezeway history before it claims a fix, and routes anything under four stars to the owner for sign-off. It also holds the automated 'please review us' message when the stay had a problem, the top cause of one-star revenge reviews.
Connect your review feed (Revyoos), your PMS, and Breezeway
Set each owner's approval threshold and preferred voice
Go live in draft, nothing posts publicly without approval
What this does
Drafts for future bookers, short and specific, never defensive or blaming the guest, the season, or the weather
Writes negatives in three beats: thank by name, name the concrete fix in past tense, invite a return
Only claims a fix it can verify against a closed Breezeway task, and softens the wording when it cannot
Routes every review under four stars to the owner with a 24-hour deadline and a safe default if they go quiet
Pauses the automated review request when a task opened, a refund went out, or the guest complained mid-stay
Saves
The hour spent wording a reply to a bad review without sounding defensive, drafted in the right structure every time
The revenge review you trigger by asking an unhappy guest to rate you, headed off before the request sends
Workflow
Trigger
Every 30 minutes, and at stay-end
Polls your review feed for anything new, and checks the review-request suppression before your PMS fires its automated ask.
Tool call
Correlate and load the context
revyoos.list_reviews_since() + reservation brief + breezeway.list_tasks_by_reservation() · the stay, the property, the owner, and what actually happened during the visit.
Prompt
Classify and draft for the future guest
Sort by rating and topic, pick the playbook, and write for the next hundred bookers. Negatives run three to five sentences, positives one or two, always signed with the host's first name.
Watch
Intercept the wrong review request
If a task opened, a refund went out, or the thread had a complaint, pause the automated 'please review us' message and tell you why, with one tap to send anyway.
Draft
Queue the response
Five-star replies land as a one-tap approve card. Anything under four stars goes to the owner by email with the review, the draft, and a safe default that posts if the deadline passes.
Approval
You or the owner post it
One tap posts the reply back to the channel and logs the approval chain. Nothing goes public on its own, and a hostile review never gets a same-day answer.