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Damage Claim Builder

Damage claims rarely fail because nothing happened, they fail on scattered proof: no before photo, missing timestamps, an estimate that never got attached, or the channel deadline quietly closing. Damage Claim Builder turns a flagged incident into a complete claim packet, gathers the before-and-after evidence, estimates the amount, drafts the neutral guest narrative, and tells you exactly what proof is still missing before the window shuts.

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How to use this template

  1. Hire the template in your Sidekicks dashboard
  2. Connect your PMS, your turnover photos, and your before-condition set
  3. Add your channel claim rules and replacement costs
  4. Go live in draft, it never files or charges a guest without you

What this does

  • Turns a Turnover Photo Check flag or a tagged reservation into a full claim packet, not just an alert
  • Gathers the after photos, the before reference, the cleaner note, and the timestamps into one chain of evidence
  • Estimates the claim from receipts, your replacement catalog, or a vendor estimate, and never overclaims
  • Drafts the neutral guest narrative and the Resolution Center copy without accusing anyone
  • Names exactly what proof is missing and counts down the channel deadline

Saves

  • The valid claim you lose because the 14-day window closed while the evidence sat scattered
  • The hour of hunting photos, receipts, and timestamps into a packet the channel will actually accept

Workflow

Trigger
A damage flag, or a nearing deadline
Fires when Turnover Photo Check flags damage, when you tag a reservation, and on a daily sweep for incidents approaching their deadline.
Tool call
Gather the evidence
cleaning.get_job_photos() + photo_store reference set + qbo.search_receipts() · the after and before photos, the cleaner notes, the timestamps, and any receipt on file.
Prompt
Classify and value the claim
Sorts it into damage, missing item, extra cleaning, smoking, pet, or linen loss, estimates the amount from the evidence, and includes only what the proof supports.
Draft
Build the packet
claims.draft_packet() · the evidence checklist with the gaps flagged, a neutral guest narrative, and the internal note for owner bill-back or suspended recovery.
Approval
You file it
It assembles and drafts, but never files a claim or charges a guest without you. It leads every packet with the deadline and the days you have left.

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