One party, one fraud booking, one chargeback can wipe out the margin from a dozen good stays. Risky Booking Reviewer is a pre-arrival clearance layer, not a bouncer. It reads the screening result and the booking context, decides whether access should go out automatically, and holds the lock code with a clear reason when something does not add up.
Connect your PMS, your screening provider, and your smart locks
Set your clearance rules and what holds a code
Go live in draft, it never cancels a booking on its own
What this does
Scores each arrival from the screening result and the booking context, a same-day local one-night stay reads differently from a week-long family trip
Lands on a clearance state, cleared, hold access, request info, require a deposit, or escalate
Holds the smart-lock code and pauses the pre-arrival access message when something is unresolved
Drafts a neutral guest message that asks for the missing step without ever accusing anyone
Writes the PM escalation note with the evidence and the channel's cancellation constraints
Saves
The party or damage stay that eats a month of margin, stopped before the code goes out
The manual cross-checking of screening, deposit, and access status for every arrival this weekend
Workflow
Trigger
A booking comes in, or the daily pre-arrival scan
Fires on a new or modified reservation, and sweeps the next 7 days of arrivals every morning.
Tool call
Pull the risk picture
screening.get_result() + reservation + stripe.get_payment_status() + smart-lock access status · the screen, the deposit, and whether a code is already scheduled.
Prompt
Decide the clearance state
Weighs the screening flags against the booking context and lands on cleared, hold, request info, require a deposit, or escalate. A clean repeat guest gets the benefit of the doubt.
Draft
Hold access and draft the next step
On a hold it pauses the code release and the access message, then drafts a neutral guest note asking for the missing verification or waiver, plus a PM note with the evidence.
Approval
You clear it or escalate
It never cancels a booking. You approve the guest message, release or keep the hold, and your name and reason are logged if you override a flag.